On this page you can consult the frequently asked questions, with the relative answers, suitably divided by genre: products, orders, deliveries and miscellaneous.

1. PRODUCTS

Are the products on sale new?
Generally all the products for sale on ShopClima.it are new and carefully packed before being shipped. The only products that are not new can be found in our outlet and have the following wordings: used, display, discounted.

What guarantee do the products have?
The products are generally covered by a standard European guarantee (2 years). Then there are the free or paid warranty extensions, which vary according to the brand and the item. Contact us to request further information about it.

Are the product prices inclusive of VAT?
All prices published on ShopClima.it are inclusive of VAT.

How can I understand if a product is in stock?
Availability is clearly indicated on each product page: immediate, in 5/12 days or out of stock. For more information on this, consult the page dedicated to shipments and deliveries.

2. ORDERS

How do I know if my order has been entered correctly?
Once you have placed your order, you will receive a confirmation email with all the details and billing and delivery data. If you do not receive any communication within 2 hours, please contact us to proceed with all the necessary checks. We remind you that you can contact our Customer Service by telephone at 02.2940.9892, or by e-mail at ordini@shopclima.it.

What payment methods are available on this site?
Orders on Shopclima.it can be paid by credit card, PayPal, advance bank transfer or in cash at our store. Find all the information on the payment page.

How do I change an order?
To change an order already placed, contact our Customer Service by phone at 02.2940.9892, or by e-mail at ordini@shopclima.it and request the change. We recommend that you have your order number to speed up the operation.

How do I cancel an order?
To cancel an order already placed, contact our Customer Service by phone at 02.2940.9892, or by e-mail at ordini@shopclima.it and request cancellation. We recommend that you have your order number to speed up the operation.

Is it possible to book and buy products not present on our site?
Absolutely yes. We do everything possible to keep our online catalog constantly updated. If you do not find the product you are looking for, it is likely that it is not immediately available in stock. You can contact us and request a reservation, as well as information on expected procurement times.

3. DELIVERIES

Can I directly collect the products purchased from you?
Certain. If you prefer not to rely on an express courier, you can choose to collect the products ordered on Shopclima.it directly at our sales point in Milan in via Friuli 63 or at our headquarters in San Giuliano Milanese in via Monferrato 67. Find more information in on the page dedicated to our pick up in-store service.

If I have chosen in-store collection, when can I pick up my order?
If you have chosen direct collection from one of our offices, we will take care of sending you a communication via e-mail as soon as your order is ready and available for collection.

What are the shipping and delivery costs?
Shipping costs may vary depending on the delivery, the area and the amount spent on delivery. Find all the information on the page dedicated to shipments and deliveries.

Can I specify a delivery address different from the billing address?
The quickest and most convenient way to buy is to register a personal account on Shopclima.it. Within your account you can in fact specify different billing and delivery addresses, as well as modify those already saved. In any case, even if you choose not to register, you can always indicate a delivery address other than the billing address when proceeding to checkout (cash).

Which courier makes the deliveries?
We currently rely on various express couriers for our shipments. Depending on whether the shipments are in Italy or abroad, we use the following couriers: FerCam, Bartolini, DPD, DHL, PosteItaliane, Cippà Trasporti and Sieber.

How long does it take for the ordered products to be delivered to me?
Delivery times vary depending on the availability of the products purchased. On each product page, availability is always clearly indicated. For more information, please refer to the shipping and delivery page. If you still have any doubts, do not hesitate to contact our customer assistance by telephone at 02.2940.9892, or by e-mail at ordini@shopclima.it.

What can I do if I'm not at home at the time of delivery?
If you are not at home at the time of delivery, the courier responsible for delivering the package to the address indicated in the order phase will leave a notice to notify you of the delivery attempt. The notification contains all the data useful for tracing the package in storage at the courier branch closest to you. Contact the courier directly to arrange a new delivery, or contact our customer assistance on 02.2940.9892, or by e-mail at ordini@shopclima.it.

What if my product arrives in bad condition?
We pay particular care and attention to all our packaging. If for any reason the product being delivered should arrive damaged or in poor condition, notify us immediately by contacting our Customer Service by telephone at 02.29510980, or by e-mail at ordini@shopclima.it.

4. MISCELLANEOUS

What is the customer service phone number?
You can contact us on 02.29510980 from Monday to Saturday. You can find all the information on the customer support page.

What are the opening hours of your offices?
Our sales point in Milan in via Friuli 63 is open from Monday to Friday non-stop from 09:00 to 18:30 and on Saturdays from 09:00 to 13:00, while the San Giuliano Milanese branch in via Monferrato 67 from Monday to Friday from 09:00 to 12:30 and from 14:00 to 17:30.

What if I don't get any response to my email?
No e-mail ends up forgotten: we always try to respond as quickly as possible to all the requests we receive. If for some reason you don't receive a reply within a few days, please check your email account and check that our message has not ended up in your "spam" folder. Alternatively you can contact our customer assistance on 02.2940.9892 or send us a new e-mail at ordini@shopclima.it.

How can I receive the purchase invoice?
With each order, you will find the purchase invoice inside the package together with the purchased products. If you also wish to receive a digital version of the invoice, contact our customer assistance by phone at 02.2940.9892, or by e-mail at ordini@shopclima.it.

Can I return a purchased product? And how?
You can always choose to return a product purchased by mistake by sending written notice to ordini@shopclima.it within 14 days of receiving the package. Find all the information on the page dedicated to the right of withdrawal.